At Hanvii Designs, we strive to ensure a smooth and satisfying shopping experience. If you’re not fully happy with your order, here’s how cancellations and refunds work.
🛑 Cancellation Policy
- Before Shipping:
Orders can be cancelled within 2 hours of placing them. To cancel, contact us via WhatsApp at +91 91543 13348 or email hanviidesigns@gmail.com with your order ID. - After Shipping:
Once your order has been shipped, cancellation is not possible. However, you can request a return after receiving the product (see below). - Custom Orders:
Cancellations are not allowed on custom or personalized items once processing has started.
🔄 Return & Exchange Policy
- We accept exchanges within 7 days of delivery.
- Products must be unused, unwashed, and in original condition with tags.
- Custom/personalized items are not eligible for return unless defective or misprinted.
- Return shipping is to be arranged by the customer unless the product was faulty or incorrect.
💸 Refund Policy
- Refunds will be processed only after we receive and inspect the returned item.
- Refunds will be issued to your original payment method within 5–7 business days.
- If the order was paid via Cash on Delivery (COD), we will contact you to collect bank details for the refund.
🚚 Order Not Received?
If your order is delayed or not received:
- Please contact us at hanviidesigns@gmail.com or WhatsApp us at +91 91543 13348.
- We will track and resolve the issue as soon as possible.
📩 Contact Us
If you have any issues regarding cancellations, returns, or refunds, feel free to reach out:
📧 Email: hanviidesigns@gmail.com
📱 WhatsApp/Call: +91 91543 13348